Conversha

Terms of Service

Last updated: April 5, 2026

Welcome to Conversha. These Terms of Service ("Terms") govern your access to and use of Conversha, a SaaS platform operated by Lyvme Ltd ("Conversha", "we", "us", or "our"), a company registered in England and Wales with its registered office at Suite 10313, 5 Brayford Square, London, United Kingdom, E1 0SG.

BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you must not access or use Conversha.

1. Acceptance and Eligibility

To use Conversha, you must:

  • Be at least 18 years old, or 16 years old with parental/guardian consent in the European Economic Area;
  • Have the legal capacity to enter into a binding agreement;
  • Provide accurate, current, and complete information during registration;
  • Maintain and promptly update your account information;
  • Be authorized to act on behalf of any organization or business you represent.

By creating an account, you represent and warrant that you meet all eligibility requirements and that your use of Conversha will comply with all applicable laws and regulations.

2. Description of Services

Conversha is an AI-powered customer communication platform that enables businesses to automate conversations, manage customer support, and engage with customers across multiple channels including Instagram, Facebook Messenger, TikTok, email, and web chat. Our services include:

  • AI Chat Automation: Automated responses powered by large language models using your business knowledge base;
  • Unified Inbox: Centralized management of customer conversations across multiple channels;
  • Automation Workflows: Customizable flows triggered by comments, DMs, story mentions, and other events;
  • Knowledge Base: AI training via URLs, documents, and text content with semantic search;
  • Analytics and Reporting: Insights into customer interactions and automation performance;
  • Third-Party Integrations: Connection to Meta (Instagram, Facebook), TikTok, Shopify, email providers, and more.

3. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Use strong, unique passwords and enable two-factor authentication when available;
  • Notify us immediately of any unauthorized access or security breach;
  • Not share your account credentials with third parties;
  • Not create accounts using false information or impersonating others.

We reserve the right to suspend or terminate accounts that violate these security requirements or are used in violation of these Terms.

4. Acceptable Use and Prohibited Activities

You agree NOT to use Conversha for any of the following:

  • Sending unsolicited commercial messages, spam, or bulk messaging in violation of platform policies (Meta Platform Terms, TikTok Developer Terms, anti-spam laws including CAN-SPAM, GDPR, CASL);
  • Engaging in fraudulent, deceptive, or misleading business practices;
  • Distributing malware, viruses, or malicious code;
  • Harassing, threatening, bullying, or targeting individuals or groups;
  • Publishing or transmitting illegal, defamatory, obscene, or objectionable content;
  • Infringing intellectual property rights of others;
  • Scraping, data mining, or reverse engineering our platform;
  • Circumventing rate limits, security measures, or access controls;
  • Impersonating Conversha, its employees, or other users;
  • Automating actions that violate third-party platform policies (e.g., Instagram, Facebook, TikTok);
  • Collecting personal information from customers without proper consent and legal basis;
  • Using the service to process data in industries or jurisdictions where such use is prohibited.

Violations may result in immediate account suspension or termination without refund.

5. Third-Party Platform Compliance

When connecting third-party platforms (Instagram, Facebook, TikTok, Shopify, etc.), you agree to comply with their respective terms of service, developer policies, and platform policies. You are solely responsible for ensuring your use of Conversha in conjunction with these platforms complies with their rules. Conversha is not liable for any suspension, restriction, or termination of your third-party accounts resulting from your use of our services.

6. User Content and Data

You retain ownership of all content, messages, knowledge base materials, customer data, and other information you upload or transmit through Conversha ("User Content"). By uploading User Content, you grant Conversha a worldwide, non-exclusive, royalty-free license to host, store, process, and display your User Content solely for the purpose of providing and improving our services.

You represent and warrant that:

  • You own or have the necessary rights to all User Content you upload;
  • Your User Content does not violate any third-party rights, including intellectual property, privacy, or publicity rights;
  • You have obtained all necessary consents from individuals whose personal data you process through Conversha;
  • Your User Content complies with all applicable laws and our Acceptable Use policy.

7. Intellectual Property

Conversha, its logo, trademarks, software, designs, features, and all related intellectual property are owned exclusively by Lyvme Ltd. These Terms do not grant you any rights to use our trademarks, logos, or branding except as expressly permitted.

Any feedback, suggestions, or ideas you provide to us regarding Conversha may be used by us without restriction or compensation to you.

8. Subscription Plans and Payments

Conversha offers various subscription plans (Free, Starter, Pro, and enterprise tiers) with different feature sets and usage limits. Paid subscriptions are billed on a recurring basis (monthly or annually) through Stripe, our payment processor. By subscribing, you authorize us to charge your payment method for all applicable fees.

8.1 Auto-Renewal

All paid subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the renewal date. You can cancel your subscription at any time through your account settings or by emailing support@conversha.com.

8.2 Refunds

Subscription fees are generally non-refundable. Refund requests are reviewed on a case-by-case basis at our sole discretion. We do not provide refunds for partial billing periods, unused features, or accounts terminated due to Terms violations.

8.3 Price Changes

We reserve the right to modify pricing for our plans. Price changes will be communicated at least 30 days before taking effect and will apply at your next renewal.

8.4 Overages

If your usage exceeds your plan limits, additional charges may apply as described in your plan's terms. Pro plans may incur overage fees for excess chats, contacts, or automation triggers.

9. Data Processing and Privacy

Your use of Conversha is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data. When you process personal data of your customers through Conversha, you act as the data controller and we act as the data processor under applicable data protection laws (including GDPR and CCPA).

We implement industry-standard security measures including AES-256-GCM encryption at rest for sensitive data, TLS encryption in transit, tenant isolation, and strict access controls. See our Privacy Policy for full details.

10. Service Availability and Modifications

We strive to maintain high service availability but do not guarantee uninterrupted, error-free operation. We may modify, suspend, or discontinue any part of Conversha at any time, with or without notice. We are not liable for any modifications, suspensions, or discontinuations.

Scheduled maintenance will be announced in advance when feasible. Emergency maintenance may occur without prior notice.

11. Termination

You may terminate your account at any time through account settings or by contacting support. Upon termination, your access to Conversha will cease and your data will be retained for a limited period (typically 30 days) before being permanently deleted, except where longer retention is required by law.

We reserve the right to suspend or terminate your account immediately, with or without notice, for:

  • Violations of these Terms or our Acceptable Use policy;
  • Failure to pay subscription fees;
  • Fraudulent, illegal, or harmful activities;
  • Extended inactivity (free accounts);
  • Requests from law enforcement or regulatory authorities;
  • Technical or security reasons.

12. Disclaimer of Warranties

CONVERSHA IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR AVAILABILITY.

We do not warrant that:

  • The service will meet your specific requirements;
  • The service will be uninterrupted, timely, secure, or error-free;
  • AI-generated responses will be accurate, appropriate, or free from errors;
  • Third-party integrations will continue to function or remain available;
  • Data will not be lost due to technical failures.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LYVME LTD AND CONVERSHA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, REVENUE, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF CONVERSHA.

Our total aggregate liability for any claims arising from or related to Conversha shall not exceed the greater of: (a) the amounts paid by you to Conversha in the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100 USD).

14. Indemnification

You agree to indemnify, defend, and hold harmless Lyvme Ltd, Conversha, and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of Conversha;
  • Your violation of these Terms or applicable laws;
  • Your User Content or data you process through Conversha;
  • Your violation of third-party rights or platform policies;
  • Claims by your customers related to your automated messaging or data handling.

15. Dispute Resolution

15.1 Informal Resolution

Before filing any formal claim, both parties agree to attempt to resolve disputes informally by contacting each other. We can be reached at support@conversha.com. Both parties will negotiate in good faith for at least 30 days before initiating formal proceedings.

15.2 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved exclusively in the courts of England and Wales.

15.3 Class Action Waiver

To the fullest extent permitted by law, you agree that any disputes will be resolved on an individual basis and not as part of any class, consolidated, or representative action.

15.4 Time Limitation

Any claim arising out of or related to these Terms or Conversha must be filed within one (1) year after the cause of action arose, or the claim is permanently barred.

16. Export Compliance and Sanctions

You may not use Conversha if you are located in, or are a national or resident of, any country subject to comprehensive international sanctions. You agree to comply with all applicable export control and sanctions laws.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Your continued use of Conversha after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using Conversha.

18. Miscellaneous

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Conversha regarding the use of our services.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

18.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time without notice.

19. Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us:

  • Company: Lyvme Ltd
  • Address: Suite 10313, 5 Brayford Square, London, United Kingdom, E1 0SG
  • Email: support@conversha.com
  • Registered in: England and Wales
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